Effective Date: 30.09.2026
Last Updated: 30.09.2026

Happenscape (“Happenscape”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, event discovery services, ticketing and registration facilities, and other services offered through Happenscape.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, how we protect it, and the choices available to you.

By accessing or using Happenscape, you acknowledge that you have read and understood this Privacy Policy.

1. About Happenscape

Happenscape is an experience and event platform that enables people to discover, explore and participate in entertainment, stage shows, exhibitions, cultural programmes, lifestyle experiences, festivals and other events.

Events available through Happenscape may be organised either by Happenscape or by independent event organisers. Depending on the event, certain information provided during registration or ticket purchase may be shared with the relevant organiser for purposes such as attendee management, ticket verification, venue access and event-related communication.

2. Information We Collect

We collect information that is reasonably necessary to provide, operate and improve our services.

Information You Provide

Depending on how you use Happenscape, we may collect:

• Name

• Email address

• Mobile number

• Account information, where an account is created

• Event registration details

• Ticket and booking details

• Number and type of tickets purchased

• Attendee information

• Billing information where required for a transaction

• Information submitted through contact forms

• Customer support enquiries

• Reviews, feedback or other information you voluntarily submit

• Communication preferences

We aim to collect only information that is reasonably necessary for the relevant service or purpose.

Information Related to Events and Bookings

When you register for or purchase tickets for an event, we may collect information such as:

• Event name

• Booking reference

• Ticket type

• Number of tickets

• Attendee name

• Seating information, where applicable

• Registration information

• Booking status

• Check-in or attendance information

• Refund or cancellation information

This information may be used to manage your booking and facilitate your participation in the event.

Payment Information

When you make a payment, payment information may be processed by the payment service provider used for the transaction.

Depending on the payment method, this may include information such as card details, UPI information, bank-related payment information or other payment credentials.

Happenscape does not require you to provide your payment credentials directly to us where the payment is processed through a third-party payment service.

We do not intend to retain complete card numbers, CVV numbers, UPI PINs, banking passwords or similar authentication credentials unless specifically required by a lawful and secure payment process.

3. Information Collected Automatically

When you visit or interact with Happenscape, certain technical information may be automatically collected.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from technical information

• Date and time of access

• Pages or sections viewed

• Referring website

• Website interaction information

• Device and connection information

• Security and diagnostic information

This information helps us operate, secure and improve the website and understand how visitors use our services.

4. Cookies and Similar Technologies

Happenscape may use cookies and similar technologies to provide a smooth and reliable website experience.

These technologies may be used to:

• Maintain website functionality

• Remember preferences

• Maintain user sessions

• Improve website performance

• Understand website traffic and usage

• Measure the effectiveness of communications and campaigns

• Improve our services and user experience

• Support security and fraud prevention

Some cookies may be placed by third-party services used in connection with our website.

You may control or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

Where legally required, appropriate consent mechanisms may be provided for non-essential cookies or similar technologies.

5. How We Use Your Information

Happenscape may use personal information for the following purposes.

Providing Our Services

We may use your information to allow you to:

• Discover events

• View event information

• Register for events

• Purchase tickets

• Receive booking confirmations

• Access event-related information

• Contact us for assistance

Managing Bookings and Events

We may use information to:

• Process bookings

• Issue tickets

• Verify tickets

• Manage attendee lists

• Facilitate venue entry

• Process cancellations and refunds

• Communicate event changes

• Coordinate with event organisers

Communication

We may use your contact information to send important service-related communications, including:

• Booking confirmations

• Ticket information

• Event reminders

• Venue information

• Schedule changes

• Cancellation or postponement notices

• Refund information

• Customer support responses

These communications may be necessary for providing a service you have requested.

Improving Happenscape

We may analyse usage information to:

• Improve website usability

• Improve event discovery

• Understand visitor behaviour

• Improve event presentation

• Develop new features

• Improve customer support

• Identify technical problems

• Improve security

Marketing

Where permitted and where you have provided the appropriate consent, we may send information about:

• Upcoming events

• New experiences

• Ticket releases

• Special events

• Offers

• Promotions

• Happenscape announcements

You may unsubscribe from promotional communications at any time.

6. Event Organisers

Some events listed on Happenscape may be organised by independent event organisers.

When you register for or purchase a ticket to such an event, certain information may be provided to the relevant organiser where reasonably necessary for:

• Event registration

• Ticket verification

• Attendee management

• Seating arrangements

• Venue access

• Event communication

• Safety and operational requirements

• Refund or cancellation processing

The information shared will depend on the requirements of the particular event.

Independent organisers may have their own privacy practices. Where appropriate, additional information about such processing may be provided during registration or booking.

7. Sharing of Personal Information

We may share information with selected third parties where necessary to provide our services.

Event Organisers

For managing registrations, tickets, attendees and event operations.

Payment Service Providers

For processing payments, refunds and transaction-related activities.

Technology and Service Providers

For website hosting, database services, security, analytics, email delivery, communication and other operational requirements.

Communication Providers

For delivering email, SMS, WhatsApp or other event-related communications where applicable.

Analytics Providers

For understanding website usage, performance and visitor behaviour.

Professional Advisers and Service Providers

Where reasonably necessary for legal, accounting, security or operational purposes.

Government or Law-Enforcement Authorities

Where disclosure is required or authorised by applicable law, regulation, court order or lawful governmental request.

We do not intend to sell your personal information as a commercial product.

8. Marketing Communications

If you choose to receive promotional communications from Happenscape, we may use your email address or mobile number to send information about events and experiences that may be relevant to you.

You can unsubscribe from promotional communications at any time using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications will not necessarily stop important service communications relating to bookings or transactions you have made.

9. Your Choices and Data Protection Rights

Subject to applicable law, you may have rights concerning your personal information, including the ability to:

• Request information about how your personal data is processed

• Request access to personal information held about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where applicable

• Withdraw consent where processing is based on consent

• Raise a grievance concerning the processing of your personal information

• Exercise other rights available under applicable data protection law

Under applicable Indian data protection law, individuals may have rights concerning access, correction, erasure, consent withdrawal and grievance redressal, subject to the applicable legal framework.

10. Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw that consent.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services. For example, information necessary to complete an existing booking may need to continue to be processed where permitted or required by law or where necessary to provide the service already requested.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Completing transactions

• Maintaining booking records

• Providing customer support

• Managing event attendance

• Processing refunds

• Preventing fraud

• Resolving disputes

• Maintaining security

• Meeting accounting, tax or other legal obligations

• Establishing or defending legal claims

When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

However, no online service can guarantee absolute security.

You should also take appropriate measures to protect your account credentials, devices and personal information.

13. Third-Party Services and Links

Happenscape may use or connect with third-party services for functions such as:

• Payment processing

• Analytics

• Communication

• Maps and location information

• Video or multimedia content

• Social media

• Security

• Customer support

Our website may also contain links to external websites.

Third-party services and external websites operate independently and may have their own privacy policies. Happenscape is not responsible for the privacy practices of third-party websites or services that operate independently from us.

14. Children's Information

Some Happenscape events may be designed for families or children.

We do not intentionally seek to collect personal information directly from children in circumstances where parental or lawful guardian involvement is required under applicable law.

Where an event requires information relating to a child, such information should be provided by a parent, guardian or other person legally authorised to provide it.

If you believe that personal information relating to a child has been provided to us improperly, please contact us.

15. International Data Processing

Some service providers used in connection with Happenscape may process or store information using infrastructure located outside India.

Where personal information is processed outside India, such processing will be subject to applicable legal requirements and appropriate contractual or organisational safeguards.

16. Changes to Events

Events may occasionally be postponed, rescheduled, relocated or cancelled.

If you have registered for or purchased a ticket to an affected event, we may use your contact information to communicate:

• Changes in date or time

• Venue changes

• Cancellation

• Rescheduling

• Refund arrangements

• Ticketing information

• Other important information relating to your booking

These communications may be sent even if you have opted out of promotional communications.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable laws.

When we update the policy, we will publish the revised version on this page and update the “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

18. Contact Us

For questions, requests or concerns relating to this Privacy Policy or your personal information, you may contact us at:

Happenscape

Vattiyoorkavu PO
Thiruvananthapuram, Kerala, India

Website: happenscape.com

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19. Privacy and Grievance Requests

If you have a concern regarding the handling of your personal information, please contact us using the privacy contact details above.

When submitting a request, please provide sufficient information for us to understand and verify the request.

We will handle requests in accordance with applicable law.