Last Updated: 3 October 2026

Welcome to Happenscape.

Happenscape is an experience and event company that creates, curates, promotes and presents entertainment, stage shows, exhibitions, cultural programmes, lifestyle experiences and public events.

By accessing or using the Happenscape website, purchasing a ticket, registering for an event, or using any service provided through the website, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding with a booking or purchase.

1. About Happenscape

Happenscape provides information about events and experiences and facilitates event registrations and ticket purchases through its website and associated booking and payment services.

Depending on the event, Happenscape may act as the organiser, promoter, presenter, ticketing facilitator, or in another capacity on behalf of an event organiser.

The specific organiser and event-related information applicable to each event will be provided on the relevant event page or booking information.

2. Eligibility

You must provide accurate and complete information when making a booking or using our services.

If an event has an age restriction or other eligibility requirement, you must satisfy the applicable requirement before purchasing or attending the event.

Where a booking is made on behalf of another person, the person making the booking is responsible for ensuring that all information provided is accurate and that the recipient is informed of the applicable event terms.

3. Event Information

Happenscape makes reasonable efforts to ensure that event information displayed on the website is accurate and up to date.

Event information may include:

• Event name and description

• Date and time

• Venue

• Ticket categories

• Ticket prices

• Applicable taxes, fees or charges

• Event-specific conditions

• Age restrictions

• Entry requirements

• Refund or cancellation conditions

Event details may occasionally change due to circumstances beyond our control. Customers should review the latest information available on the relevant event page before attending.

4. Tickets and Bookings

Tickets are subject to availability and are confirmed only after successful completion of the booking and payment process.

A booking confirmation or electronic ticket may be issued after successful payment.

Customers are responsible for checking the details in their booking confirmation, including:

• Name

• Event

• Date

• Time

• Venue

• Ticket category

• Number of tickets

• Amount paid

If you identify an error in your booking details, you should contact Happenscape as soon as possible.

Happenscape may refuse, cancel or restrict a booking where there is reasonable evidence of fraudulent activity, misuse of the booking system, duplicate transactions, unauthorised use of payment instruments, or violation of applicable event terms.

5. Ticket Prices and Payments

Ticket prices and applicable charges will be displayed during the booking process.

The final amount payable will be shown before the payment is completed.

Payments may be processed through third-party payment service providers. Happenscape does not directly store complete card, banking or other sensitive payment credentials unless specifically stated otherwise.

A successful payment does not necessarily constitute a valid ticket if the transaction is subsequently identified as fraudulent, unauthorised, duplicated or otherwise invalid.

6. Electronic Tickets

Where electronic tickets are issued, customers are responsible for keeping their tickets, booking confirmations and QR codes secure.

A ticket or QR code may be used only in accordance with the applicable event conditions.

Customers should not share their ticket or QR code publicly or with unauthorised persons.

Unless otherwise stated, each valid ticket can be used for entry only once.

Happenscape or the event organiser may deny entry where a ticket:

• Has already been used

• Has been altered or tampered with

• Cannot be verified

• Was obtained fraudulently

• Does not satisfy the event's entry requirements

7. Event Entry

Possession of a ticket does not guarantee entry where the ticket is invalid or where the customer fails to comply with applicable venue or event rules.

Customers may be required to present their ticket and, where applicable, a valid identification document.

The event organiser or venue may conduct reasonable security checks before allowing entry.

Customers must comply with venue rules, safety instructions and reasonable directions given by authorised event or venue personnel.

8. Event Changes, Postponement and Cancellation

Events may be modified, postponed or cancelled due to circumstances including, but not limited to:

• Venue-related issues

• Government or regulatory requirements

• Safety concerns

• Artist or performer availability

• Technical or operational circumstances

• Natural events

• Force majeure circumstances

• Other circumstances beyond reasonable control

If an event is cancelled or materially changed, Happenscape will communicate the applicable arrangements through appropriate channels.

Where a refund is applicable, the refund process will be governed by the Refund & Cancellation Policy applicable to the event.

Different events may have different refund or cancellation conditions. Customers should therefore review the event-specific policy before completing a purchase.

9. Customer Cancellation and Refunds

Ticket cancellations and refunds are subject to the Refund & Cancellation Policy displayed on the website and/or the applicable event page.

Unless expressly stated otherwise, tickets may not be refundable merely because a customer is unable or chooses not to attend an event.

Applicable booking, convenience, payment gateway or service charges may be non-refundable where permitted by the applicable event policy.

Where a refund is approved, it will generally be processed to the original payment method used for the transaction.

Please refer to the applicable Refund & Cancellation Policy for complete details.

10. Failed, Duplicate or Unsuccessful Payments

If an amount is debited from your account but the booking is not successfully completed, the transaction may be subject to reconciliation with the payment service provider.

If you believe you have been charged more than once for the same booking, please contact Happenscape with the relevant transaction or booking details.

Verified duplicate or unsuccessful transactions eligible for reversal will be handled in accordance with the applicable payment and refund procedures.

11. Event Venue Rules

Customers must comply with all applicable rules and policies of the event venue.

Depending on the event, prohibited items may include weapons, dangerous materials, unauthorised recording equipment, or other items restricted by the venue or organiser.

The organiser reserves the right to deny entry or remove a person from the venue where their conduct presents a safety, security or significant disruption risk, subject to applicable law.

No refund will necessarily be provided in circumstances where a customer is refused entry or removed due to violation of applicable event or venue rules.

12. Photography, Video and Recording

Events may be photographed, filmed or recorded for documentation, promotional, marketing, archival or other legitimate purposes.

By attending an event, you acknowledge that you may appear incidentally in photographs, videos or other recordings made at the event.

Where specific consent is required by applicable law, appropriate consent mechanisms will be provided.

Customers must not record or distribute event content where such recording or distribution is prohibited by the organiser, performer, venue or applicable law.

13. Intellectual Property

All content available on the Happenscape website, including text, graphics, logos, photographs, videos, designs, trademarks, branding, event materials and other content, is owned by or licensed to Happenscape or the relevant rights holder unless otherwise stated.

You may access and use the website for personal and lawful purposes.

You must not reproduce, modify, distribute, publish, sell, commercially exploit or otherwise use Happenscape's intellectual property without prior written permission from the applicable rights holder.

14. Website Use

You agree not to:

• Use the website for unlawful purposes

• Provide false or misleading information

• Attempt to gain unauthorised access to the website or its systems

• Interfere with the operation or security of the website

• Use automated systems to obtain tickets or information in an unauthorised manner

• Circumvent booking restrictions

• Engage in fraudulent or abusive transactions

• Introduce malicious software or harmful code

• Use the website in a manner that could damage Happenscape, other users or third parties

Happenscape may restrict or terminate access to the website where there is reasonable evidence of misuse or violation of these Terms.

15. Third-Party Services

Happenscape may use third-party service providers for services such as payment processing, ticketing, communications, analytics, hosting, mapping, email delivery and other website functions.

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

Happenscape is not responsible for independent failures, interruptions or policies of third-party services, except to the extent required under applicable law.

16. Privacy

Information collected through the website and booking process will be handled in accordance with the Happenscape Privacy Policy.

By using the website or making a booking, you acknowledge that your information may be collected and processed as described in the Privacy Policy.

17. Communications

By providing your contact information, you may receive communications relating to your booking or event, including:

• Booking confirmations

• Payment confirmations

• Ticket information

• Event updates

• Changes to event schedules or venues

• Cancellation or postponement notices

• Customer support communications

Where legally permitted and where applicable, you may also receive promotional communications. You may opt out of promotional communications through the available mechanisms.

18. Force Majeure

Happenscape and/or the relevant event organiser will not be responsible for failure or delay in performing obligations where such failure or delay results from circumstances beyond reasonable control.

Such circumstances may include natural disasters, severe weather, public emergencies, government restrictions, strikes, civil disturbances, infrastructure failures, venue closures, technical failures, transportation disruptions, acts of terrorism, or other comparable events.

Any applicable refund, rescheduling or alternative arrangements will be determined in accordance with the circumstances and applicable event policy.

19. Limitation of Liability

To the extent permitted by applicable law, Happenscape will not be responsible for indirect, incidental, consequential or special losses arising from the use of the website or attendance at an event.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

Where an event is organised by a third party, the responsibilities of that organiser may be governed by separate terms applicable to the event.

20. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, costs or expenses arising from your unlawful use of the website, fraudulent activity, violation of these Terms, or violation of the rights of another person.

21. Changes to These Terms

Happenscape may update these Terms & Conditions from time to time to reflect changes in our services, events, business practices, legal requirements or applicable regulations.

The updated version will be published on this website with the revised "Last Updated" date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable law, disputes arising in connection with these Terms or the services provided by Happenscape shall be subject to the jurisdiction of the competent courts in Thiruvananthapuram, Kerala.

23. Customer Support and Grievances

For questions relating to bookings, tickets, payments, refunds, event information or other customer-service matters, please contact Happenscape through the contact details provided on the website.

When contacting us regarding a booking, please provide your booking ID or relevant transaction details so that we can assist you efficiently.

24. Contact Information

Happenscape

Thiruvananthapuram, Kerala, India

Email: [Insert official email address]

Phone: [Insert official contact number]

Website: Happenscape

For event-specific contact information, please refer to the relevant event page.

25. Acceptance of Terms

By accessing the Happenscape website, registering for an event, purchasing a ticket or using any service provided through the website, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use the website or purchase tickets through the platform.