Last Updated: 3 October 2026

Happenscape organises and facilitates experiences, stage shows, exhibitions, cultural programmes and other events. Because event tickets are issued for specific events, dates, times and venues, all ticket purchases made through Happenscape are subject to the following Refund & Cancellation Policy.

1. No Cancellation by Customers

All ticket bookings made through Happenscape are final and non-cancellable.

Once a ticket has been purchased and the payment has been successfully completed, the customer cannot cancel the booking for any reason, including:

• Change of plans

• Inability to attend the event

• Personal or travel-related circumstances

• Illness or other personal reasons

• Purchase of tickets by mistake

• Change of preference

• Failure to attend the event

• Any other reason attributable to the customer

2. No Refunds

All ticket sales are final and non-refundable.

Happenscape does not provide refunds for tickets once the booking and payment have been successfully completed.

This includes tickets that are:

• Unused

• Partially used

• Not collected

• Not presented at the venue

• Purchased in error

• Purchased for the wrong date or event

• Not used because the customer is unable to attend

Customers are therefore advised to carefully review the event details, ticket category, quantity and total amount payable before completing payment.

3. No Transfer or Exchange

Unless specifically permitted for a particular event, tickets cannot be exchanged for tickets to another event, date, time or ticket category.

Ticket transfers to another person may also be restricted depending on the event and ticketing arrangements.

Customers should check the event-specific terms before purchasing.

4. Event Cancellation or Postponement

If an event is cancelled, postponed, rescheduled or materially changed by Happenscape, the event organiser, venue, performer or due to circumstances beyond reasonable control, the applicable arrangements will be communicated to ticket holders.

Depending on the circumstances, Happenscape may provide an alternative arrangement, such as:

• Rescheduling the event

• Honouring existing tickets for the rescheduled event

• Providing another arrangement communicated to ticket holders

Any refund, credit or alternative remedy in such circumstances will be determined on an event-specific basis and communicated to customers where applicable.

Unless specifically announced by Happenscape, the general no-refund policy remains applicable.

5. Event Cancellation Due to Unforeseen Circumstances

An event may be affected by circumstances beyond the reasonable control of Happenscape or the event organiser, including natural disasters, severe weather, government restrictions, public emergencies, venue-related issues, technical problems, performer-related circumstances, transportation disruptions or other force majeure events.

In such circumstances, Happenscape will communicate the available arrangements to affected ticket holders.

The availability of any refund or alternative arrangement will depend on the circumstances of the event and the applicable arrangements made by the organiser.

6. Non-Attendance

Failure to attend an event does not qualify for a refund.

If a customer does not attend the event for any reason, the ticket will be considered unused and no refund will be provided.

7. Duplicate or Failed Transactions

The no-refund policy applies to valid completed ticket purchases.

If a customer is charged more than once due to a verified duplicate payment or if an amount is debited from the customer's account but the ticket booking is not successfully completed, the transaction may be reviewed and reconciled with the relevant payment service provider.

Where a duplicate or failed transaction is verified and found eligible for reversal, the applicable amount may be refunded to the original payment method.

This does not constitute a cancellation of a valid ticket booking.

8. Payment Gateway or Bank-Related Issues

Happenscape does not control the processing time of banks, card issuers or payment service providers.

Where a payment has been successfully received but the booking confirmation has not been generated, customers should contact Happenscape with the relevant transaction details.

The transaction will be verified before any applicable resolution is provided.

9. Incorrect Booking Information

Customers are responsible for verifying all booking information before completing payment.

Happenscape will not ordinarily provide refunds or cancellations because of incorrect information entered by the customer, including an incorrect:

• Name

• Email address

• Phone number

• Ticket category

• Number of tickets

• Event selection

Customers should carefully review the booking summary before confirming payment.

10. Ticket Delivery Issues

If a customer has successfully completed payment but has not received the ticket or booking confirmation, the customer should contact Happenscape using the official contact details provided on the website.

A missing email or message does not automatically mean that the booking has failed. Happenscape may verify the booking using the customer's transaction details and resend the applicable confirmation or ticket where appropriate.

11. Event-Specific Policies

Certain events may have additional terms relating to refunds, cancellations, ticket transfers, entry or rescheduling.

Where an event-specific policy differs from this general policy, the event-specific policy displayed on the relevant event page or booking process will apply to that event.

12. Contact for Payment and Booking Issues

For payment-related or booking-related assistance, customers should contact Happenscape through the official contact details published on the website.

When contacting us, please provide:

• Booking ID, if available

• Transaction/reference number

• Name used for the booking

• Registered email address or phone number

• Relevant payment details

This information will help us verify and resolve the issue efficiently.

13. Policy Acceptance

By purchasing a ticket through Happenscape, the customer acknowledges that they have read and understood this Refund & Cancellation Policy and agree that the ticket purchase is non-cancellable and non-refundable, subject to any specific arrangements expressly communicated by Happenscape in relation to cancellation, postponement or rescheduling of an event.

Happenscape reserves the right to update this policy from time to time. The version published on the website at the time of purchase will generally apply to that transaction, subject to applicable law.

14. Contact Information

Happenscape
Thiruvananthapuram, Kerala, India

Email: [Insert official email address]
Phone: [Insert official contact number]

For event-specific queries, customers may also use the contact information provided on the relevant event page.